Frequently Asked Questions
Everything you need to know about your next pair of luxury eyewear.
How long does it take to process my prescription order?
Standard prescription orders typically take 7 to 10 business days to process, as our master opticians custom-craft each lens to ensure the highest optical precision.
What is your return policy for eyewear?
We offer a 30-day return policy for non-prescription sunglasses and frames in their original condition. Please note that custom prescription lenses are non-refundable as they are tailored to your specific vision needs.
Do you accept vision insurance for online purchases?
While we do not process direct insurance claims online, we provide detailed itemized receipts that you can submit to your provider for out-of-network reimbursement.
How do I know if a frame will fit my face shape?
Each product page includes detailed measurements (lens width, bridge, and temple length). We also offer a virtual try-on tool for select styles to help you visualize the fit.
Are your lenses equipped with UV protection?
Yes, all Mott Optical Group lenses, including clear prescription lenses and sunglasses, come with 100% UVA/UVB protection to ensure your eye health.
Do you offer international shipping?
Yes, we ship our premium eyewear collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.